Technical Support Specialist
Are you longing to join a fast-growing start-up on a mission to disrupt the financial industry?
You now have the chance to join the team at Open Payments as a Technical Support Specialist.
About Open Payments:
Open Payments is a VC-funded FinTech startup founded in 2017. We are on a mission to disrupt the financial industry and change how consumers and businesses use and access financial services, with the aim to shape the Open Banking era. We provide the groundbreaking market infrastructure required for successful Open Banking based on PSD2. Open Payments uses an open and secure API to access the diversified bank APIs throughout the EU.
At Open Payments, we offer exciting business challenges, the latest technologies, competitive salary, stock options, health benefits, 30 days of holiday, and a chance to work with a talented and passionate team where we build something that disrupts the financial industry.
What will you do?
As a Technical Support Specialist at Open Payments, you will be at the forefront of ensuring our clients have a seamless experience with our products and services. Together with our Integration Manager you will be responsible for customer integration from start to finish including:
- Responding to client inquiries, troubleshooting technical issues, and providing solutions promptly.
- Educating clients on product features and functionality.
- Collaborating with the development team to resolve complex technical problems.
- Documenting and maintaining support cases, ensuring accurate records.
- Identifying opportunities for product and process improvement based on client feedback.
Who are you?
You have a strong technical aptitude, problem-solving skills, and a dedication to providing excellent customer service. You thrive in a fast-paced environment and enjoy working as part of a team. Your qualifications include:
- Previous experience in a technical support or customer service role.
- Technical proficiency with a can-do attitude.
- Strong communication skills in Swedish and English.
- An upper secondary school or bachelor's degree from Business, IT or similar.
- Desire to work in a fast-paced and scaling environment.
- Fluency in Swedish, both spoken and written
Benefits:
- Competitive salary in a growing startup
- 30 days holiday
- Option Scheme
- Health benefits
Sounds interesting?
If you have any questions or would like to apply for the Technical Support Specialist position at Open Payments, please contact our recruiter, Ludvig Nilsson, at ludvig.nilsson@openpayments.io or at +46724023518 .
We look forward to your application!
- Locations
- Stockholm
Colleagues
Stockholm
Some perks with working with us
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You will be part of building something from the ground up
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Be part of a team with driven, talented and passionate people who are fun to be around
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You can make your mark and influence decisions
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You can grow in more than one area and expand your skills
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Office in the middle of Stockholm City
Our culture
We believe the best results come from different perspectives and we work together to reach the best results. As a fast-growing startup we believe curiosity drives learning and are always looking to challenge ourselves, improve and grow. We believe in self leadership when it comes to do your best work and reach your goals. We encourage individual working styles and flexibility in terms of how, when and where you work.
About Open Payments Europe
Open Payments Europe provides the groundbreaking market infrastructure required for successful Open Banking. The Open Payments Platform is a PSD2 compliant API aggregation platform that offers a single, open and secure point of access to the diverse bank API networks throughout Europe.
Technical Support Specialist
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